ATOL and financial protection

Last updated: 14 November 2026

Flights and flight-inclusive packages

Flights and flight-inclusive packages we sell are ATOL protected by the ATOL holder we book them with.

When you book, we act as an agent for that ATOL holder. Before you pay, we'll tell you which company it is and give you its booking conditions. As soon as you pay, you'll receive an ATOL Certificate, which shows the ATOL holder's name and ATOL number and lists the protected parts of your booking.

Please check your ATOL Certificate as soon as you receive it. It explains what's protected, how to get help if something goes wrong and who to contact. You can find out more about ATOL protection at caa.co.uk.

Hotels and other services without a flight

Hotel-only bookings and other services booked without a flight, such as airport transfers, private guides and excursions, aren't covered by ATOL.

On all free cancellation bookings, we don't take any payment until closer to your travel dates, so there's no money held for long.

Booking your own flights

If you've booked your own flights and we arrange your hotel, transfers or tours, your flights aren't part of a booking with us and aren't covered by our ATOL arrangements. Check the protection your airline or flight seller provides.

Travel insurance

ATOL doesn't cover everything, for example illness, missed flights or changes of plan. We strongly recommend comprehensive travel insurance from the moment you book.

Questions